Privacy Policy

At l111, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, and the steps we take to keep it safe. By accessing or using l111's website and services, you agree to the terms set out in this policy.

This policy applies to all players and visitors accessing l111 from Bangladesh, including those using bKash, Nagad, Rocket, and other local payment methods. We handle all personal data responsibly and in accordance with applicable data protection principles.

1. Information We Collect

We collect information in three main ways: information you provide directly, information collected automatically as you use our services, and information obtained from third parties.

Information You Provide Directly

• Full name, date of birth, gender, and contact details (email address, phone number)
• Residential address, including city (e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Payment and financial information associated with bKash, Nagad, Rocket, Upay, or bank transfer accounts
• Identity verification documents such as National ID (NID), passport, or driver's licence

Information Collected Automatically

• Device data: IP address, device type, operating system, and browser type
• Usage data: pages visited, time spent on each page, click patterns, and game activity logs
• Cookie and session data used to keep you logged in and personalise your experience

Information from Third Parties

• Identity and fraud checks performed by KYC verification partners
• Payment transaction status and confirmation data from bKash, Nagad, Rocket, and banking partners
• Publicly available information used to verify your identity or comply with legal obligations

2. How We Use Your Information

l111 uses personal data only for legitimate purposes directly related to providing and improving our gaming services. Specifically, your information allows us to:

• Register and manage your l111 account, including verifying your identity (KYC) and age eligibility (21+ only)
• Process deposits and withdrawals via bKash, Nagad, Rocket, Dutch-Bangla Bank, BRAC Bank, and other supported channels
• Deliver betting and casino services including cricket betting, live casino games, slots, and crash games such as Plinko
• Send you service communications, security alerts, promotional offers, and important account notifications
• Detect and prevent fraud, money laundering, and other illegal or harmful activities on our platform
• Comply with applicable legal and regulatory obligations, including responding to lawful requests from authorities

3. Sharing of Your Information

l111 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers and technical partners who assist us in operating the platform (e.g. payment processors, KYC providers, cloud hosting, fraud detection tools) — bound by strict confidentiality agreements
• Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, solely to facilitate gameplay and ensure fair play certification
• Law enforcement, regulatory authorities, or courts when we are legally required to do so or when necessary to protect the rights and safety of our users
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to the same privacy protections described in this policy

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes.

4. Cookies and Tracking Technologies

l111 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device. We use the following types:

• Essential cookies — required for the platform to function correctly, including login sessions and security tokens
• Analytics cookies — help us understand how users interact with the site so we can improve performance and content relevance
• Preference cookies — remember your settings such as language preference and display options

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the l111 platform.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this policy, including legal, accounting, and fraud prevention requirements.

Where you request deletion of your account, we will erase your personal data as soon as reasonably practicable, except where we are required to retain certain information by law or where retention is necessary to resolve disputes or enforce agreements.

6. Data Security

l111 employs industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with regular vulnerability assessments, and strict internal access controls ensuring only authorised personnel can view sensitive account data.

While we take every precaution to protect your information, no method of electronic transmission or storage is 100% secure. If you become aware of any breach or suspicious activity related to your l111 account, please contact our support team immediately at [email protected].

7. Your Rights

As a user of l111's platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] and we will respond within a reasonable timeframe.

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data, subject to applicable retention obligations
• Right to restriction — you may ask us to restrict how we use your data in certain circumstances
• Right to object — you may object to our processing of your data where we rely on legitimate interests as the legal basis

Please note that some requests may be subject to identity verification before we can act on them. We will always endeavour to resolve requests fairly and transparently.

8. Third-Party Services and Links

Our platform integrates with third-party services including payment gateways (bKash, Nagad, Rocket), game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and identity verification providers. These third parties operate under their own privacy policies, and l111 is not responsible for the data practices of these external services.

We encourage you to review the privacy policies of any third-party services you interact with through our platform. Our integration with these services does not imply endorsement of their privacy practices.

9. Children's Privacy and Age Restriction

l111 is strictly an adult gaming platform. Our services are available only to individuals aged 21 years or above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered or attempted to use our services, we will immediately suspend the account and delete all associated personal data. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

10. Changes to This Privacy Policy

l111 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of the l111 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way l111 handles your personal data, our support team is ready to help. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email us at: [email protected]